Shipping Conditions

Shipping Terms
We have chosen to ship products directly from the supplier. Each order is processed within 1-2 business days, and the average delivery time is 8-12 business days. This unique business model allows us to achieve significant savings on storage and transportation costs, enabling us to offer products at a lower price than our competitors and to cover the shipping costs ourselves.

Free Shipping on Orders Over £25
To keep prices low, we provide free shipping for orders over £25. For orders under £25, a shipping fee of £4.95 applies.

How to Place an Order
Find the desired products and add them to your cart. If you have items in your cart, you can complete your order at any time.

Review Your Order
Check that you have the correct products in your cart. Click on "Order". Ensure that the correct products, prices, and quantities are displayed in the order summary. On this page, you can also leave a message. If you can't find a product or have another question, please visit our contact page.

Track Your Order
You can track your order through our Track and Trace system, which you will receive via email after placing your order. The shipment tracking can be followed online 2-3 days after your order, so you’ll know exactly when to expect your products at home.

Responsibility for Uncollected Packages
If a customer fails to collect their package within the specified time at the assigned pick-up location or address, the responsibility for the package lies with the customer. If the package is returned by the carrier to our supplier in China, a fee of €19.95 will be deducted from the amount to be refunded to the customer. This fee covers the return shipping and handling costs.