Payment Policy

At IsabellaMae, we want to ensure your shopping experience is as seamless and secure as possible. Our payment policy is designed to offer a variety of safe and convenient methods, so you can shop with confidence.

Accepted Payment Methods

We accept a range of trusted payment options to suit your preferences:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: A safe, secure option to pay using your PayPal balance or linked bank accounts.
  • Apple Pay & Google Pay: Fast and secure payments via your mobile devices.
  • Shop Pay: A quick checkout solution to pay securely using saved payment information.

All payments must be made at checkout to confirm and process your order. Your order will be dispatched only after successful payment verification.

Payment Security

Your security is our top priority. To ensure your payment information is protected:

  • We use SSL encryption technology to secure all transactions and safeguard your personal information.
  • We work with trusted third-party payment providers who comply with the highest standards of data security.
  • IsabellaMae does not store your full payment information on our systems, ensuring your privacy and security.

Prices and Currency

  • All prices on our website are listed in GBP (British Pounds), unless otherwise specified.
  • We reserve the right to change prices at any time without prior notice. However, any price changes will not affect orders that have already been processed.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase, including your order number and estimated delivery time. If you don’t receive the confirmation email, please contact our customer service team.

Payment Issues and Declined Transactions

In the event that your payment is declined or fails, please:

  • Check that your payment details are correct.
  • Ensure that sufficient funds are available in your account.
  • Contact your payment provider or bank for assistance.

IsabellaMae is not responsible for declined payments due to issues such as insufficient funds, incorrect details, or security blocks from your payment provider.

Refunds

Refunds for returned items will be processed to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

For any questions or concerns regarding payment, please feel free to contact our customer service team:

📧 Email: info@isabellamae.com
📞 Phone: +852 46 41 98 85

We are here to assist you every step of the way.